If you could ask an innovative HR leader for her insights on your most pressing concerns, what do you think her advice might be? When Leena Nair, Chief Human Resources Officer at Unilever was asked just that, she did what a leader who values true inclusion would do: she asked for a diversity of perspectives.Read More
We live in a results-oriented world. And many believe that the best way to get results is to be direct. After all, when we know exactly what we want to accomplish and what steps to take to get there, anything other than a direct approach is a waste of time.
But what if the problem is thorny and the solutions are less clear?
When we seek to make change that involves people of different backgrounds and perspectives, the direct path becomes hard, if not impossible, to identify. In issues related to organizational culture – team effectiveness, inclusion, wellness, leadership, among others – the inevitable salad of human emotions and personal agendas create complicated as well as complex challenges.Read More
I recently had the good fortune to attend and present at the 2019 Forum on Workplace Inclusion in Minneapolis. Surrounded by committed diversity & inclusion professionals presenting on a wide array of topics, I spoke about discomfort and the role it plays in inclusion conversations.Read More
April 16, 2019 | Raleigh Duttweiler
The experience of war is hardly universal. Walking the halls of the Louis Stokes Cleveland VA Medical Center, a sea of service t-shirts and decorated, black battle ball caps, embroidered with VIETNAM or KOREA, belies the diverse audience the hospital serves. The military has that affect – for the duration of service you’re no longer James, Joe, or Lisa – you’re Corporal, Sergeant, Lieutenant. Your own self is effectively erased, recolored in uniform camouflage. This visual trick is still in full effect at the VA.Read More
March 19, 2019 | Ann Kowal Smith
I recently had the honor and privilege of introducing Dr. Deborah Plummer, author of Some of My Friends Are… The Daunting Challenges and Untapped Benefits of Cross-Racial Friendships, at her Northeast Ohio book launch. Dr. Plummer is a nationally recognized psychologist and diversity management thought leader. She is a scientist, researcher, changemaker and professor in several disciplines – and a prolific author.
Debbie’s book, supported by twenty years of rigorous research on cross-racial friendships, helps us to understand how and why this literary friendship was both unusual but also deeply formative and important. In examining cross-racial friendships, she relies on extensive quantitative and qualitative evidence from her own research and the research of others. But her personal reflections and unflinching candor invite us to examine our own friendships: the acquaintances, the lovers, the friends “of the heart.”Read More
The term “psychological safety” may be buzzy, but it’s no buzzword. Collaborative, inclusive and productive organizational cultures require psychological safety. But building and maintaining true psychological safety takes both time and practice.
Psychological safety is the “shared belief’ that a team or a group is “safe for interpersonal risk taking.” Reintroduced (although coined years earlier) in the academic literature by Harvard professor Amy Edmondson, psychological safety enables candor, trust and mutual respect, and invites the full power of human ability to tackle workplace challenges. In psychologically safe environments, we give each other the benefit of the doubt and we are fully able to learn together – from each other and from our mistakes.Read More
February 18, 2019 | Maredith Sheridan
At Books@Work, we look for books and stories with multiple “handles,” or angles to address. We love narratives that provoke tough questions and stir debate, that kindle memories and foster connection. Sometimes a story may defy the reader’s expectations and assumptions. And sometimes a story may seem like it’s “about” one thing – but a well-facilitated conversation exposes deeper thematic layers.
In ZZ Packer’s “Brownies,” the most popular members of an all-black girl scout troop convince their fellow Brownies to confront an all-white troop for using a racial slur. To avoid spoilers, suffice it to say that the confrontation does not go as planned – and the girls realize they have spectacularly misjudged the situation.Read More
How did Hamilton come from nothing to become who he was? What was his leadership style? How did he know to insist that we do need a central government, even though we wanted to break away from the British monarchy? In one Books@Work session, a group of senior leaders explored what they can learn from the divergent styles of Hamilton and Washington as they faced the Whiskey Rebellion.Read More
February 4, 2019 | Ann Kowal Smith
At Books@Work, we constantly read and evaluate new texts – short stories and books – for interesting opportunities to trigger engaging and timeless discussion among colleagues. We look for new perspectives, especially from writers whose work is “outside” the traditional canon of Western literature. Whether a powerful portrait of immigrant experience from Edwidge Danticat, or a fascinating take on #metoo from Jamel Brinkley, we take pride in introducing new voices to our participants. But I’ve recently had a chance to revisit the power of a few classic short stories.Read More
Dr. Martin Luther King, Jr. reminds us that education and learning are “tools for shaping the future and not devices of privilege for an exclusive few.” Learning – and in particular, social learning – is an equalizer. What we learn from each other is broader than anything we can learn alone.Read More